Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

• Account Information: Username, email address, and password (encrypted)
• Transaction Information: Cryptocurrency wallet addresses (TRC20 USDT addresses for deposits and withdrawals)
• Referral Information: Referral codes and relationships between referring and referred users
• Communication Data: Any information you provide when contacting our support team

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage patterns:

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
• Device Information: Device type, screen resolution, and unique device identifiers
• Cookies and Similar Technologies: We use cookies, session tokens, and local storage to maintain your login session and enhance user experience
• Gameplay Data: Game scores, play times, gameplay statistics, and leaderboard positions

1.3 Financial and Transaction Data

We collect and process information related to your financial transactions on our platform:

• Wallet Balance: Your current USDT balance in your DriveWin wallet
• Transaction History: Records of deposits, withdrawals, game entry fees, prize winnings, and referral bonuses
• Blockchain Data: Transaction hashes (TXID) for deposit and withdrawal verification
• Withdrawal Requests: Destination wallet addresses and requested amounts

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Platform Operation and Service Delivery

• Creating and managing your user account
• Processing and recording gameplay sessions
• Maintaining accurate leaderboard rankings
• Calculating and distributing weekly prizes
• Processing deposits and withdrawal requests
• Preventing fraud and ensuring fair play

2.2 Communication and Customer Support

• Responding to your inquiries and support requests
• Sending important account notifications (deposit confirmations, withdrawal updates, etc.)
• Notifying you of prize winnings and referral bonuses
• Providing updates about platform features, maintenance, or policy changes

2.3 Security and Compliance

• Monitoring for suspicious activity and potential abuse
• Detecting and preventing multi-accounting and cheating
• Enforcing our Terms of Service
• Complying with legal obligations and regulatory requirements
• Protecting the rights, property, and safety of DriveWin, our users, and the public

2.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve game mechanics and user experience
• Understanding player demographics and preferences
• Testing new features and optimizing platform performance
• Generating aggregate statistics for internal analysis (anonymized data only)

2.5 Marketing and Promotional Activities (With Your Consent)

• Sending promotional emails about special events or features (you can opt out at any time)
• Displaying personalized content or recommendations
• Running referral program and rewarding user participation

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, including:

• Hosting Providers: To store and process data on secure servers
• Payment Processors: To facilitate cryptocurrency transactions (blockchain network)
• Email Services: To send transactional and notification emails
• Analytics Tools: To understand platform usage (anonymized data only)

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the platform
• Protect the personal safety of users or the public

3.3 Business Transfers

If DriveWin is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 Publicly Displayed Information

Certain information is displayed publicly on our platform by design:

• Leaderboards: Usernames and scores are visible to all users
• Game History: Your gameplay statistics may be visible in public leaderboard archives

Note: We never publicly display email addresses, wallet addresses, balances, or other sensitive personal information.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (HTTPS)
• Password Security: User passwords are hashed using bcrypt, an industry-standard one-way hashing algorithm
• Secure Sessions: Session tokens are securely generated, stored, and automatically expire after periods of inactivity
• Database Security: Our databases are protected with firewalls, access controls, and regular security updates
• Regular Backups: We maintain secure backups to prevent data loss

4.2 Operational Security Measures

• Limited employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Incident response procedures for security breaches
• Secure development practices and code reviews

4.3 Important Security Reminder

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for:

• Maintaining the confidentiality of your account password
• Logging out of your account when using shared devices
• Reporting any unauthorized account access immediately
• Verifying wallet addresses before submitting withdrawal requests

We cannot be held responsible for losses resulting from unauthorized access to your account due to password compromise or negligence.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Active Accounts

For active user accounts, we retain:

• Account information: Indefinitely while your account is active
• Transaction history: Indefinitely for financial record-keeping and compliance
• Gameplay history: Indefinitely for leaderboard integrity and statistical purposes
• Support communications: For 3 years after the last interaction

5.2 Inactive Accounts

Accounts that remain inactive (no login) for more than 2 years may be subject to:

• Deletion of non-essential personal data
• Anonymization of gameplay records
• Account suspension or deletion (with prior notice if email is valid)

Note: Accounts with remaining balances will never be automatically deleted. We will make reasonable efforts to contact the user before any action is taken.

5.3 Deleted Accounts

Upon account deletion request:

• Personal information (email, password) is permanently deleted within 30 days
• Username and anonymized gameplay statistics may be retained for leaderboard historical integrity
• Transaction records are anonymized and retained for legal compliance (typically 7 years)
• You will not be able to recover a deleted account

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Right to Access: You can view most of your personal information through your Profile and Wallet pages
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format by contacting support

6.2 Correction and Update

• Right to Rectification: You can update your email and password through your Profile page
• Correction of Errors: Contact support to correct any inaccurate information we hold about you

6.3 Deletion and Erasure

• Right to Erasure ("Right to be Forgotten"): You can request deletion of your account and personal data by contacting support
• Limitations: We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, financial records)

6.4 Objection and Restriction

• Right to Object: You can object to certain processing activities (e.g., marketing emails) by opting out or contacting support
• Right to Restriction: You can request that we restrict processing of your information under certain circumstances

6.5 Withdrawal of Consent

• Marketing Communications: You can unsubscribe from promotional emails at any time using the unsubscribe link in emails
• Account Usage: You can stop using the platform and delete your account at any time

6.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@drive-win.com with:

• Your DriveWin username and registered email
• A clear description of the right you wish to exercise
• Any supporting information or documentation

We will respond to your request within 30 days. Some rights may be subject to limitations or exceptions based on applicable law or our legitimate business interests.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember information about your visit, making your next visit easier and the site more useful to you.

7.2 How We Use Cookies

• Essential Cookies: Required for the platform to function (e.g., session management, login authentication)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how users interact with our platform (anonymized data)
• Security Cookies: Detect suspicious activity and protect against unauthorized access

7.3 Managing Cookies

You can control cookies through your browser settings:

• Most browsers allow you to refuse cookies or delete existing cookies
• Browser privacy/incognito modes can be used to prevent cookie storage
• Third-party browser extensions can provide advanced cookie management

Note: Disabling essential cookies may prevent you from using certain features of our platform, including logging in and playing games.

7.4 Third-Party Tracking

We do not use third-party advertising networks or tracking pixels. Any third-party services we use (such as analytics) are configured to minimize data collection and respect user privacy.

8. Children's Privacy

DriveWin is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are under 18 years old, please do not:

• Register for an account on DriveWin
• Use our platform or services
• Provide any personal information to us

If we discover that we have inadvertently collected personal information from a child under 18, we will:

• Immediately delete the account and all associated personal information
• Refund any deposited funds (if possible)
• Take steps to prevent future underage registrations

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@drive-win.com.

9. International Users and Data Transfers

DriveWin is accessible globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country's laws.

9.1 Data Transfer Safeguards

When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Use of secure, encrypted connections
• Contracts with service providers that include data protection obligations
• Compliance with applicable data protection regulations

9.2 Your Consent

By using DriveWin and providing your information, you consent to the transfer of your information to our servers and service providers, wherever they may be located.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

10.1 How We Notify You

When we make changes to this Privacy Policy:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we will provide prominent notice on our website or via email
• Continued use of the platform after changes constitutes acceptance of the updated policy

10.2 Your Responsibility

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you disagree with any changes, you may close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible, typically within 5-7 business days. For urgent security concerns, please indicate "URGENT - SECURITY" in your email subject line.

12. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information and context:

• Contract Performance: Processing necessary to provide our services to you (account management, gameplay, transactions)
• Legitimate Interests: Processing necessary for our legitimate business interests (fraud prevention, platform improvement, security)
• Legal Compliance: Processing required to comply with legal obligations (record-keeping, tax reporting)
• Consent: Processing based on your explicit consent (marketing communications, optional features)

You have the right to withdraw consent at any time, object to processing based on legitimate interests, and exercise other rights as described in Section 6 above.